Privacy policy
This privacy policy outlines how this website (hereafter "Mysa", "we", "us", "our") uses and protects any information you provide while using our site. We are dedicated to ensuring that your privacy is safeguarded.
When you provide certain information that can identify you while using our site, you can rest assured that it will only be used in line with this privacy statement.
We reserve the right to update this Privacy Policy at any time to reflect changes in our products, services, processes, technology, legal requirements, or for any other reason.
We recommend reviewing this page periodically to ensure you are comfortable with any updates.
What is Personal Data?
Personal data refers to any information that identifies you or is related to you. This includes details such as your name, address, account numbers, and any communication with us that pertains to you.
Personal Data We Collect
Contact details, including your name, addresses associated with your account, phone number, and email address
Your account login details for our services
Records of communications between us
Payment and transaction information, including records of products purchased, credit/debit card details, and payment method used
A record of your marketing preferences
Demographic information, such as postcode, preferences, and interests
Other information relevant to customer surveys and/or offers
How We Use Your Data
Internal record-keeping and statistical analysis to help us gain insights into our customers
Communicating with you directly via phone, text message, or email
Sending you information about new products, special offers, and services that may interest you.
Contacting you periodically for marketing purposes and market research.
Improve customer service: your data helps respond to your customer service requests and support needs more effectively
Personalising your shopping experience by customising the website according to your interests. Your information helps us to better respond to your individual needs
Providing you with our products and services, such as using your address so we can make a delivery to you
How We Keep Your Personal Data Secure
We use the following measures to protect your data:
Proper disposal of personal data
Strong data encryption
Password protection and firewalls
Restricting access to personal data within our organization, enforcing a “need to know” policy for access to any data However, please note that no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. While we take every effort to protect your personal data, we cannot ensure or guarantee the security of any information you transmit to or from us, and you do so at your own risk.
By using our services, you acknowledge that we are not responsible for any intercepted information sent over the internet, and you release us from any and all claims arising from the use of intercepted information in an unauthorized manner.
Third Party Links
These websites may have their own privacy policies, or no privacy policy at all. They may also use their own cookies and collect personal data in ways that do not align with our Privacy Policy.
As a result, we cannot be held responsible for the protection and privacy of any information you provide while visiting such sites, as they are not governed by this privacy statement. We encourage you to exercise caution and review the privacy policies, terms and conditions, and cookie policies of any third-party websites before sharing any personal data with them.
Your Data, Your Choice
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a purchase, we assume that you consent to us collecting and using it for that specific purpose only.
If we need your personal information for any secondary purpose, such as marketing, we will either ask for your explicit consent directly or provide you with an option to opt-out.
Controlling Your Data
You have the option to limit the collection or use of your personal data by opting out of having your information used for direct marketing purposes. When filling out a form on our website, simply look for the box where you can indicate that you do not consent to your data being collected or used.
If you previously consented to us using your personal information for direct marketing and have since changed your mind, you can withdraw your consent at any time by contacting us at support@mysabeds.co.uk. This will stop us from contacting you or continuing to collect, use, or disclose your information for marketing purposes.
Please note, you may still receive certain transactional or account-related emails from us.
Accessing Your Data
If you would like to access, correct, amend, or delete any personal information we hold about you, file a complaint, or simply request more information, please contact us at support@mysabeds.co.uk or write to us at:
Mysa Group Limited, Annex 1, Technology Drive, Batley, WF16 6ER
You can also request details of the personal data we hold about you under the Data Protection Act 1998. A small fee may apply. To request a copy of the information we hold, please email us at support@mysabeds.co.uk.
If you believe any information we hold about you is incorrect or incomplete, please contact us as soon as possible, and we will promptly correct any inaccuracies.
Cookie policy
What is a Cookie?
A cookie is a small file that asks for permission to be placed on your computer's hard drive.
Cookies help us provide you with a better website experience by allowing us to track which pages are useful to you and which are not.
A cookie does not give us access to your computer or any personal information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. While most web browsers automatically accept cookies, you can usually modify your browser settings to decline them if you prefer. Please note, doing so may prevent you from fully utilizing certain features of the website.
Additionally, when you browse our website, we automatically receive your computer’s internet protocol (IP) address, which provides us with information that helps us understand your browser and operating system.
Why Do You Want My Cookies?
Once you consent to the collection of cookies, the file is added to your device, and the cookie helps us analyze web traffic or notify us when you visit a specific site. Cookies allow web applications to respond to you as an individual by tailoring their operations to your needs, preferences, and interests based on the information they gather and remember about you.
We use traffic log cookies to identify which pages are being used. This allows us to analyze web traffic data and improve our website to better suit your needs. We only use this information for statistical analysis, and once the analysis is complete, the data is removed from our system.
Cookies We Collect
FORM_KEY: Stores a randomly generated key used to prevent forged requests.
PHPSESSID: Your session ID on the server.
GUEST-VIEW: Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART: A link to information about your cart and viewing history, if you have requested this.
STF: Information on products you have emailed to friends.
STORE: The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE: Indicates whether a customer is allowed to use cookies.
MAGE-CACHE-SESSID: Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE: Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION: Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT: Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS: Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION: Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY: Facilitates caching of content on the browser to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION: Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE: Facilitates translation of content to other languages.